MOST domestic (U.S.) orders are shipped within 5-10 business
days of receipt. Most folks who choose Ground Shipping receive their packages anywhere from 5-10 business days from the time of placing their order. The variable in time is due to whether the package is being shipped during a weekend or holiday, which adds several days to the process. It also matters how far of a distance the package needs to travel to get to its destination.
Some products are shipped directly from the manufacturer.
If your order doesn't arrive complete, please wait a day or two
before calling, as part of it may have been shipped from a separate
Although most orders are processed and shipped the same day or the
next day, it may take longer if we are temporarily out of stock
on certain items. If an item in your order is out of stock, we will
try to contact you. We will tell you when the
item will be available and give you the choice of waiting until
the item becomes available to ship, removing the item from your
order, or having your order shipped in two separate shipments. We
will do everything we can to ensure that you receive your order
as soon as possible
Safe and Discrete shipping
We box all orders in non-descript, discrete packaging. We believe that our customers' privacy is of the utmost importance. We have been shipping for years and we know how to ship our products to you in a safe and successful manner. We use copious amounts of tape on all corners and seals. We also make sure to tape up the bottle caps on any liquid products in order to further prevent any chance of spilling.
Signature Required on Most Orders
Most of our shipments contain valuable equipment or growing supplies. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has been prepared for shipment or has been shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that, if you are willing to assume the risks of delivering your order without a signature, you may authorize us to arrange for a delivery that does not require anyone to be at the delivery address. Contact Us for details and the applicable terms and conditions.
Different billing and shipping address
Due to the heavy level of credit card fraud, and a concern for our customers' credit protection, it is our policy to verify all orders with different shipping and billing addresses prior to shipping.
If you submit an order with a different billing and shipping address, please be advised that we must receive this authorization form from you prior to shipping. Please include a copy of the front and back of your Credit Card and photo ID with this signed form - (lighten it up to make it faxable).
You may fax it to us at 562-597-8904 or you may email it to us at firstname.lastname@example.org.
Overnight / rushed shipping
Overnight and Second-Day shipping refers to the time after your package leaves our warehouse. We try our best to get same day orders
processed if the order arrives in time for processing. However,
when selecting Next Day, 2nd Day or 3 Day shipping options, please
be advised that these options are promised from the time of shipping,
not from the time the order was submitted. Please understand that
it takes time to receive the order, process the payment, pick your
order from the warehouse, properly pack it in a box, label it and
get it ready for shipping.
UPS picks up and delivers packages Monday thru Friday only. This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse.
An example: if you place an order at 3:00 p.m. Pacific Standard time on a Wednesday, we will process and pack your order immediately, but UPS will probably have already picked up for the day, which means that your order will be picked up the following day, in this case Thursday. Your package will take 2 business days to get to you, from Thursday, all day Friday and the following Monday. If Monday is a holiday, you would receive your package on Tuesday, almost a full week from the time you placed your order.
UPS - United Parcel Service
UPS picks up and delivers packages from Monday thru Friday, except
for holidays. If you place an order on Friday afternoon, your order
will not be processed until the following Monday. If you choose
2nd Day Air service, your order will arrive 2 business days after
the order has been fulfilled. We will send you a tracking number
as soon as your order has been shipped. If you'd like to track your
package, you can log onto the UPS website at www.ups.com.
UPS shipping costs are substantially higher when shipping to Alaska, Hawaii, and Puerto Rico. Whenever possible we will provide a lower cost postal service option.
USPS The U.S. Postal Service
USPS picks up and delivers Monday thru Saturday, except for holidays.
Due to post 9/11 security concerns, most USPS (USPS Priority Mail
and Parcel Post) packages are taking anywhere from 6 to 12 extra
days for delivery in some areas due to the increased security required
at airports and Post Offices. If you elect to have your order shipped
via USPS, please allow for this extra time. Items shipped via USPS
Priority Mail cannot be tracked. If you need to be able to track
your package, please choose UPS as your shipping method. For
more information, you can log onto the USPS website at www.usps.com.
Orders sent USPS to Hawaii, Alaska, and all US Territories are not available for Express Shipping (2nd Day or Next Day Air).
Additional charges may be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us. Don't forget those apartment, suite and unit numbers and your daytime telephone number. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Please be precise in the Shopping Cart!
Failure to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped. If a box is returned for reasons such as "Not Deliverable" in three attempts and so on, we can re-ship the item to you for an additional shipping charge.
Shipping to Hawaii, Alaska, Puerto Rico & U.S. Territories
Orders shipped to Hawaii, Alaska, Puerto Rico and all US Territories are subject to shipping rates based on weight and destination. The price that shows up upon your checkout is only a quote. You will be emailed by customer service the next business day with a shipping rate for your approval prior to shipping. Orders sent USPS to Hawaii, Alaska, and all US Territories are not available for Express Shipping (2nd Day or Next Day Air).
UPS shipping costs are substantially higher when shipping to Alaska, Hawaii, and Puerto Rico. Whenever possible we will provide a lower cost postal service option. If parts of your order are backordered, we will hold the order until we are able to fill all of it at once. Not all delivery options are available in all areas. Please contact our office by phone or email if you need us to make special shipping arrangements. We have several options to accommodate shipping to these areas.
When ordering an item that is normally shipped directly from the manufacturer, and we offer you a USPS option, we will first need to transport the goods to our warehouse so that we can ship to you via mail. The reason for this is very few manufacturers use mail service to make shipments. Please allow 7-10 business days for transit to our warehouse.
Returns from Hawaii, Alaska, Puerto Rico & U.S. Territories
As stated in our return policy, the customer will be charged a 15% restocking fee and is responsible for the cost of shipping any returned items back to our store in Long Beach, California. Items must arrive in brand new, saleable condition at our warehouse before and credit will be issued. Please consider getting insurance on the package -- if it arrives damaged or does not arrive at all, we will not issue credit.
For APO/FPO shipments, any delivery time estimate that you receive is based on delivery to the stateside APO/FPO box address. We can not estimate final military transport time from box to base, however, we recommend you allow up to 8 weeks for delivery.
Large products may require freight service. If this is the case
with your order, we will find the most economical means of getting
it to you. Shipping costs may vary according to size, weight, and
Orders of $2000.00 and above are eligible for shipping via freight pallet at a cost of $199.
-no items will be shipped out separately – the entire order will wait until it is 100% in stock – at the warehouse complete – at that point, it will be shipped out all at once. If a customer requires faster shipping we can ship it out and charge regular UPS rates.
-once the pallet leaves our Calfornia warehouse, it will take between 5-10 days to arrive.
We charge a $5.00 handling charge on all purchases.
This charge allows us to keep our prices low. It also allows us to pack your order with qualtiy, environmentally friendly materials.
Please keep in mind that shipping costs are automatically calculated
based on weight, distance, and the type of service you specify.
However, costs may vary slightly from this original calculation,
depending on your order, as some items are oversized and cost more
to ship. In rare cases, this may mean a second, additional shipping
charge added to your credit card. We will adjust your shipping costs
accordingly when we process your order.
Our shipping policies and prices are subject to change without notice.
To place an order by phone:
Call 1-877-MY-HYDRO or 1-877-694-9376
to place your order with one of our friendly customer service representatives.
To place an order by e-mail:
To place an order by mail:
2405 Mira Mar
Long Beach, CA 90815
Damaged shipments should be called to our attention and a new replacement
will be sent immediately. Shipping damages must be claimed within 7 days from delivery date of merchandise. Carriers will not accept damage claims
made after the delivery is completed, so check you packages carefully
upon opening to be sure that no damage has occurred.
We communicate with you primarily by email. Please provide an accurate email address with your order. We encourage you to provide an accurate email address and to investigate your internet browser and security programs to ensure that you will receive emails from us regarding your order and shipment(s).
Environmentally Friendly Business Operations: “Green,” it’s not just in our name.
We are dedicated to being an environmentally friendly business in all aspects of our operations. In our offices and retail store locations we take advantage of day-lighting techniques to decrease our demand on electricity for lighting. At night, or when day-lighting techniques aren’t enough, we use highly efficient compact fluorescent light bulbs to fill in the gaps. We also select our office supplies and equipment with energy efficiency and recyclability in mind. We have a store and office policy to recycle all paper, plastic, cardboard, glass, and aluminum consumables such as bottles, cans, boxes, and printer paper.
In terms of shipping, we package your products as safely as possible while still attempting to minimize potential waste, and we highly encourage our customers to recycle the materials that are sent. Even our packaging peanuts are environmentally friendly, being made from biodegradable cornstarch. Many of our products are sourced from vendors based locally which helps minimize our cargo transportation footprint.
Recycling Expired Light Bulbs and Ballasts
Our retail stores will accept your expired grow light bulbs and ballasts so that they can be recycled properly, and safely.