Before GreenCoast Hydroponics was founded in the 90s, the options for a gardener interested in using alternative or organic techniques was bleak at best. The notion of customer service hardly existed and there were very few products on the market, creating an environment where a customer had no choice but to pay whatever price they were given on whatever product they could find. This environment led four friends to embark on a decade long journey to become what is now an unstoppable force known as GreenCoast Hydroponics. Born was a retail experience so immersive, customer-friendly and high quality that it wasn’t just a grow store, it was a culture. A way of life.
The base of the GC pyramid has always been the individual customer. Our goal is to help the customer be successful in their endeavors. A GreenCoast store is designed to be a cultured retail space bursting with information, thus becoming a research and learning space and a focal point of community involvement. We wanted to build a model that would allow a customer of any growing experience or level have a helpful and positive experience. If every customer left the store with a useful piece of knowledge and experienced positive results with said information, our goal of a successful retail experience would be met.
We want you to want to shop here, we want it to be a choice you made because our stores are clearly the best. Although we are a large company, with 12 giant stores, our customers have a crucial level of trust that is often absent in most big box retail establishments. Our staff have been hand-picked and tested and each is an expert in his or her own area of operation. To us, a customer willing to spend their hard-earned money with us is a privilege and one that we have to take seriously. The loyalty of our customers is something we value tremendously and is a debt that we can only work hard at attempting to repay by offering unbeatable selection, pricing and helpful information. We continue to thank the loyalty of our customer base because without them, we would be nothing.
GreenCoast Hydroponics is not your average grow store. We are an expert grow store, a professional grow store and we play on a different field – we are an absolutely unique resource to this industry. We provide skills, knowledge and a friendly ear. We have design services, great products and expert growers on staff. Our ability to drastically change a growers options and outcomes is a total game-changer. Please do not hesitate to inquire how we might help you achieve your garden dreams.
We care about our employees.
We care about the environment.
We care about the industry.
Most importantly, we care about our customers.
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